Intelligent Business Solutions ( IBS KSA) offers Onsite & Remote SAP Basis support services to allow you to receive comprehensive maintenance and on-demand support from our highly experienced SAP consultants. SAP Basis services, administration support offer all the support of the technical help desk in addition to daily remote monitoring and periodic and on-demand tasks. This SAP Basis service is a cost effective opportunity for your company to utilize the extensive knowledge of our consulting team without sacrificing quality, We have certified & experienced SAP Consultants on board.
SAP BASIS SLA
INTELIGENT BUSINESS SOLUTIONS (IBS KSA) HAS A DEDICATED BASIS TEAM FOR NICHE BASIS AREA:
- DR Server Strategy
- Backup Strategy
- Solution Manager
- System Monitoring & Performance
IBSKSA SAP BASIS SUPPORT COVERS THE FOLLOWING AREA:
- System Administrations support for server operating systems, including performance tuning, troubleshooting, applying of patches etc.
- Support of database function, including R3, and Software for new-dimension product, such as BBP, WP, APO etc., Functions to be performed include installation, applying of patches, performance tuning etc.
- Work with other vendors (Server OS, Server hardware, SAP, vendors of peripherals etc.,) to get resolve problems in the respective areas.
- Handling of SAP Basis configurations
- Troubleshooting of links to external systems
- Perform SAP repair functions
- Participate in security compliance drills
- Capacity planning and monitoring
- Administration of SAP peripherals and printers
- Collection of SAP performance statistics for use by customer
- General system health monitoring and recommending ways to improve systems stability
- Provide necessary support to vendors, who may be appointed by customer from time to time, to carry out enhancements. This may include changes to Basis configurations, installation of new software etc.
- Assist in audit process
- Implementing of changes suggested by auditors to improve security
- Maintaining a knowledge database of list of problems and solutions
- Preparing of Compliance reports
- Setting up of user profiles/authorization adhering to customer guidelines and controls e.g. a proper change control process
- Maintenance of a good set of necessary documentation. Activities and tasks carried out should be sufficiently documented with necessary logs.